Please read this policy before making a booking.

Sam i am Babysitting Service does not accept babysitting/transport service bookings when a child/children is unwell. This policy is in place to protect the health and wellbeing of all children, their family and the babysitter.

If Your Child/Children Is Unwell

Parents/Legal guardians are asked to notify Sam i am Babysitting Service as soon as possible if their child/children is unwell before a scheduled booking. A booking may need to be cancelled or rescheduled if a child/children is sick.

If a Child/Children Is Found to Be Unwell at the Commencement of a Booking

If the babysitter arrives at a scheduled booking and reasonably believes that a child/children is unwell, but the parent/legal guardian has failed to disclose the illness prior to the booking, the babysitter will decline to commence the booking.
The parent/legal guardian must remain with the child/children and make alternative care arrangements. The babysitter will not be required to provide care for an unwell child/children contrary to this policy and will leave once it has been clearly communicated that the booking cannot proceed.
Failure to disclose a child’s/children’s illness prior to a booking may result in the cancellation of that booking and may affect the acceptance of future bookings. Sam i am Babysitting Service reserves the right to refuse future bookings where a parent/legal guardian has failed to provide accurate and relevant information about a child’s health prior to a scheduled booking.

If a Child/Children Becomes Unwell During a Booking

If a child/children becomes unwell during an active babysitting booking, the babysitter will contact the parent/legal guardian by phone as soon as reasonably possible.
The situation will also be communicated through the shared booking group chat so that there is a clear record of the communication and both parents/legal guardians can be kept informed where applicable.
The parent/legal guardian will be asked to return and collect the child/children as soon as reasonably possible. The babysitter will continue to supervise and care for the child/children appropriately while waiting for the parent/legal guardian to return, provided it is safe and reasonable to do so.
Parents/legal guardians are responsible for making arrangements to collect their child/children when they become unwell during a booking.

Medication

Sam i am Babysitting Service does not administer medication. Parents/Legal guardians are responsible for ensuring that their child/children receives any required medication.

Rebooking

Where possible, the booking may be rescheduled once the child/children has recovered and is well enough to be cared for.

Failure to Comply

Failure to comply with this policy will result in cancellation of future bookings and/or refusal of future services.

Payment Terms Policy

Please read these terms before making a booking.

Payment methods
• Payment can be made by cash, bank transfer or invoice.
• Payment details will be provided when your booking is confirmed or on request.

Payment due
• For a single booking, payment is due at the end of the booking unless otherwise agreed in advance.
• For multiple bookings within the same week, payment is due by the end of that week unless another arrangement has been agreed.
• If an invoice is issued, payment is due within 30 days of the invoice date unless a different due date is stated on the invoice.

Late payment
• If payment is overdue, outstanding amounts must be paid in full before any further bookings can be confirmed.

Booking changes
• Any changes to the length or arrangements of a booking may affect the final amount payable. Where possible, I will confirm any changes with you before they take effect.

Questions about payment
• If you have any questions about a payment, invoice or booking charge, please contact me as soon as possible so it can be clarified.

Cancellation Policy